Return Policy

We have a 30 day return policy on everything, which means you have 30 days after receiving your item to request a return.  We do not charge a restock fee at the moment.  Although we offer a 30 day satisfaction on coffee and tea, please let us know what you feel the issue is so we can work out a resolution.  Remember, taste is objective, and everyone's taste buds are different.  When we describe taste it is all relative.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@aboutthecup.com. If your return is accepted, we’ll send you a return authorization number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aboutthecup.com.

Customer will be responsible for return shipping fees on any returns.

After return authorization, please ship returns to:

About The Cup
7385 State Route 3
Suite 117
Westerville Ohio 43082
If by chance you received the wrong item, please email us at sales@aboutthecup.com and we will send you a return label for return

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.