Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@aboutthecup.com. Please note that returns will need to be sent to the following address: 7385 N State Route 3, Suite 117, Westerville Ohio 43082, United States.

If your return is accepted, we’ll send you an RMA NUmber, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aboutthecup.com.

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
In-store
by mail

How will customers get the return label?
Customer responsibility

Select the product conditions that you allow for returns?
New

What is the restocking fee?
$2.00

Proof of Purchase

To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Without this proof, we will not process an exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Support: 24/7-

Phone: +1 (614) 699-4346

Email: sales@aboutthecup.com

Address: 7385 N State Route 3, Suite 117, Westerville Ohio 43082, United States.